Refund policy

Returns Policy

If you are not entirely satisfied with your purchase, you are able to return your item within 30 days of receipt for a full refund or replacement. However please ensure you pack the items securely and carefully as we are unable to refund damaged items. 

To return Jigsaw Puzzles only, please click on the link below to generate a Royal Mail returns label - Royal Mail Returns.
(Please note, Gaia Jigsaw Puzzles is part of All Jigsaw Puzzles Ltd and this link will direct you to the All Jigsaw Puzzles Ltd Returns page)

For all other products the customer is responsible for organising and paying for the return of the item/s themselves.
(This service is only available in the UK) 
 

If you are outside of the UK or want to speak to a member of the staff, please contact us by e-mail to orderhelp@gaiapuzzles.co.uk or call 01837 811317 Monday - Friday 09.30 to 16.00

This does not affect your statutory rights.